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How to Listen: Tools for opening up conversations when it matters most

How to Listen: Tools for opening up conversations when it matters most by Samaritans' own Katie Colombus

A practical and valuable guide to how to become a better listener in every area of your life. 

Listening helps us be there for others, to support them in tough times, and to strengthen our relationships with partners, family, friends and colleagues.

From opening up a conversation with someone who might be struggling, to how to use gentle encouragement to help others share their stories, How to Listen demonstrates the power of listening without judgement and draws on the extensive experience of Samaritans in offering practical advice to apply to your own life. Friendly and approachable, with a preface by Michael Palin, it includes helpful tips from trained Samaritans on how to talk about how we are feeling, as well as how to listen to one another in a way that can prevent day-to-day concern or worry from escalating into more complex emotions.

How to Listen is published to coincide with our Brew Monday campaign.

According to the World Health Organisation, 1 in 4 people will deal with a mental health condition at some point in their life.

Samaritans, a UK organisation with global affiliation, have been listening for 65 years, and now have more than 20,000 volunteers across the UK and Ireland, answering 5 million calls every year.

Samaritans was founded in 1953 by vicar Chad Varah, who wanted to offer a listening service to anyone who was struggling and contemplating suicide. There are now more than 20,000 Samaritans volunteers in 201 centres across the UK and Ireland, taking calls, emails and text messages from people who need to talk about what they're going through. The charity also works with schools, local communities, prisons and hospitals to provide emotional support to those who need it. They work closely with researchers and campaigners to continually raise awareness and improve mental health services in the UK and Ireland.

Publication date: January 07, 2021
EAN\ISBN-13 9780857839404
BIC 2.1 Self-help & personal development (VS)
Coping with personal problems (VFJ)
Health & personal development (V)
Mental health services (MBPK)
Binding: Paperback
Format: Z (210x149)
Depth: 18mm
Extent: 192 pages

Customer Reviews

Based on 25 reviews
An excellent read

The power of active listening is not widely recognised. It is a useful tool in a helping relationship, but also has a supportive role within any relationship. This book highlights how it can make a huge difference in everyday life. The book would make a great stocking filler for Christmas-spread the word!

Excellent book to have

I have not finished reading yet but this book is packed with such useful information. I am caring for a family member who has complex mental health conditions for years. Listening (emotional support) is a very difficult task so I bought this book for myself. There is much more information than "how to listen" and it is written for both who need to offload and who provide a good listening year. I wish all professionals (inc. volunteers) who work in the Mental Health Services, Carers Service, Mental Health and disability related charity organisations, schools, colleges, universities, Human Resources at work place etc read this book.

Hazel Reid
Really helpful book, well worth reading.

This was a really beneficial book to read with many helpful examples of how listening helps reduce stress in times of crisis.
I really enjoyed it, it was so easy to read, I read it all in a couple of days.
Highly recommended for all whose job requires them to listen to people going through difficult and challenging times. Loved also the science behind it.

Tracey Penney
Brilliantly written

Absolutely brilliant book, very humbling, honest and real. We should all have the true ability of listening it would make the world a better place. We can all hear but do we all really listen 😔 A great read and I had already applied to volunteer as a samaritian, this book certainly made me want to be one more x

John Houseman
A very useful book

One of the best books I have come across that deals with this important aspect of communication. I will be using this book and recommending this book to friends and colleagues

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