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Delivery policy

Christmas shipping: Order before 20th December to receive your gifts in time for Christmas.  

Royal Mail tracked orders that we receive up till 10am this Friday (17th) will be dispatched and arrive by Christmas Eve.

Any orders after that date will need to be a next day DPD service and we would need to receive these no later than 10am on Monday (20th) to be able to process them and dispatch in time.

Flowers: Order Monday - Thursday before 2pm for free NEXT DAY delivery.
Orders placed after 2pm will be processed the next working day.

We charge £3.99 postage and packing fee for all orders (irrespective of number of items ordered, size or weight) and dispatch via Royal Mail or courier delivery.

Please note, if you have ordered multiple items, there will be an additional delivery charge as the items are dispatched from different fulfilment centres. 

Orders may be split into multiple shipments or even multiple orders. Because we charge for items when they're shipped, this may result in multiple charges.

Your order should be delivered within 7 calendar days of you placing your order (unless otherwise indicated in product description) - if your order isn't with you after 7 calendar days, please email us at onlineshophelp@samaritans.org.

If you've ordered multiple items, they could be dispatched separately.

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