Frequently asked questions

How long will my order take to be delivered?

We aim to get your order to you within 7 calendar days of you placing your order. If you haven't received your order 7 calendar days after placing it, please email us at onlineshophelp@samaritans.org

I've ordered multiple items - will they be delivered together?

We will always aim to send all your items together in one parcel. If we have to send your items in multiple parcels though, you will not be charged additional postage.

I have an offer code - how do I use it?

If you've been given an offer code, you can input this during checkout once you've signed in or created an account. If you've clicked on a link from an email, the code will be applied automatically to your cart and you'll see the new total when you're checking out. Unless otherwise stated, the code will be applied to the price of the items in your basket only and the shipping cost will be excluded from the offer.